Front Desk Associate
North Carolina Retina Associates North Carolina Retina Associates Clayton, NC Clayton, NC Full-time Full-time $17 - $20 an hour $17 - $20 an hour 17 hours ago 17 hours ago 17 hours ago Front Desk Associate (Medical Office) Job
Summary:
The front desk associate works directly with patients and physicians to provide customer service for patients.
The front desk associate will gather patient information, schedule appointments, collect payments, and may assist with the call center.
Duties and
Responsibilities:
Greet and register patients according to established protocols Assist patients to complete all forms and documentation including medical insurance Ensure patient information is accurate including billing information Inform patients of medical office procedures and policy Ensuring availability of treatment information by retrieving and updating patient records Move patients through appointments as scheduled Answer incoming calls and assist with inquiries Schedule patient appointments Collect payments Consistent review of physician schedules, with minimal reschedules Obtain external medical reports and maintain patient records as required by medical professionals Respond and comply with requests for information Register patients with copay assistance foundations Maintain a clean and neat reception area Additional duties as assigned Minimum Requirements:
High School Diploma or Equivalent Strong interpersonal customer service skills, including effective listening, clear verbal and written communication, problem solving skills Reliable transportation to travel to practice locations - not just 1 location.
Ability to master multiple software systems to input and retrieve data Ability to master ophthalmology and retina terminology Preferred Requirements:
Previous experience in a medical practice Bilingual - Spanish Essential Job Functions:
Ability to communicate effectively in writing and verbally in person and via telephone Frequent use of computer terminal to read and write Frequent bending, reaching, sitting, repetitive hand movements, standing, walking, squatting, pushing, and pulling Lifting up to 10lbs Additional Details:
Work location may vary Monday - Friday schedule, and may volunteer to work weekend clinic when offered Hourly pay (FLSA non-exempt, eligible for overtime) Travel to NC Retina locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The front desk associate works directly with patients and physicians to provide customer service for patients.
The front desk associate will gather patient information, schedule appointments, collect payments, and may assist with the call center.
Duties and
Responsibilities:
Greet and register patients according to established protocols Assist patients to complete all forms and documentation including medical insurance Ensure patient information is accurate including billing information Inform patients of medical office procedures and policy Ensuring availability of treatment information by retrieving and updating patient records Move patients through appointments as scheduled Answer incoming calls and assist with inquiries Schedule patient appointments Collect payments Consistent review of physician schedules, with minimal reschedules Obtain external medical reports and maintain patient records as required by medical professionals Respond and comply with requests for information Register patients with copay assistance foundations Maintain a clean and neat reception area Additional duties as assigned Minimum Requirements:
High School Diploma or Equivalent Strong interpersonal customer service skills, including effective listening, clear verbal and written communication, problem solving skills Reliable transportation to travel to practice locations - not just 1 location.
Ability to master multiple software systems to input and retrieve data Ability to master ophthalmology and retina terminology Preferred Requirements:
Previous experience in a medical practice Bilingual - Spanish Essential Job Functions:
Ability to communicate effectively in writing and verbally in person and via telephone Frequent use of computer terminal to read and write Frequent bending, reaching, sitting, repetitive hand movements, standing, walking, squatting, pushing, and pulling Lifting up to 10lbs Additional Details:
Work location may vary Monday - Friday schedule, and may volunteer to work weekend clinic when offered Hourly pay (FLSA non-exempt, eligible for overtime) Travel to NC Retina locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
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