HR Coordinator
Blue Ocean Blue Ocean Clayton, NC Clayton, NC Full-time Contract Full-time Contract From $30 an hour From $30 an hour 4 days ago 4 days ago 4 days ago Job Role:
Respond to employee inquiries in a timely, professional and consistent manner Ensure each customer interaction with a customer or HR colleague is a positive one by collaborating closely with other and providing expert knowledge to ensure the customer is delighted and has a positive experience.
Use procedures, policy manuals, knowledge base and other reference materials to assist in answering employee inquiries and resolving issues.
Maintain broad knowledge of Human Resources to effectively support employee questions with minimal escalations to HR Business Partners and/or Centers of Excellence.
Execute HR services within HR, such as file maintenance, new hire paperwork, referral bonus, HR system administration, personal information updates, separations, etc.
Provide support for HR system inquiries related to the performance management system, as well as additional systems that are transitioned to the Employee Service Center.
Document all employee inquiries in a case management application and update solutions in the ServiceNow portal.
Ensure that updates are clear, concise, and can be clearly understood by the employee population.
Escalate employee inquiries when specific, in-depth functional knowledge or an exception is required.
Assist with activity reports, metrics, and statistical data related to frequently asked questions, call volume, response time, etc.
Maintain confidentiality and privacy of any personal or sensitive data in all interactions Continuously learns and develops HR knowledge in order to resolve issues and provide sound answers to customers.
Suggest methods to update, simplify and enhance processes, procedures and technologies Work on special assignments or projects as assigned.
As part of a team, ensures 100% coverage during service center hours (8:
00 am - 5:
00 pm).
Job Types:
Full-time, Contract Salary:
From $30.
00 per hour Schedule:
8 hour shift Day shift Monday to Friday Education:
High school or equivalent (Preferred)
Experience:
Human resources:
2 years (Preferred) Customer service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Respond to employee inquiries in a timely, professional and consistent manner Ensure each customer interaction with a customer or HR colleague is a positive one by collaborating closely with other and providing expert knowledge to ensure the customer is delighted and has a positive experience.
Use procedures, policy manuals, knowledge base and other reference materials to assist in answering employee inquiries and resolving issues.
Maintain broad knowledge of Human Resources to effectively support employee questions with minimal escalations to HR Business Partners and/or Centers of Excellence.
Execute HR services within HR, such as file maintenance, new hire paperwork, referral bonus, HR system administration, personal information updates, separations, etc.
Provide support for HR system inquiries related to the performance management system, as well as additional systems that are transitioned to the Employee Service Center.
Document all employee inquiries in a case management application and update solutions in the ServiceNow portal.
Ensure that updates are clear, concise, and can be clearly understood by the employee population.
Escalate employee inquiries when specific, in-depth functional knowledge or an exception is required.
Assist with activity reports, metrics, and statistical data related to frequently asked questions, call volume, response time, etc.
Maintain confidentiality and privacy of any personal or sensitive data in all interactions Continuously learns and develops HR knowledge in order to resolve issues and provide sound answers to customers.
Suggest methods to update, simplify and enhance processes, procedures and technologies Work on special assignments or projects as assigned.
As part of a team, ensures 100% coverage during service center hours (8:
00 am - 5:
00 pm).
Job Types:
Full-time, Contract Salary:
From $30.
00 per hour Schedule:
8 hour shift Day shift Monday to Friday Education:
High school or equivalent (Preferred)
Experience:
Human resources:
2 years (Preferred) Customer service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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