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Customer Service Representative

U.S. LUMBER currently has an opening for an experienced Customer Service Representative to join our team in Clayton, NC.
Please email your resume to USLGjobs @ uslumber.com or you may also fax it to (888) 772-1810.

RESPONSIBILITIES &
Essential Functions:
oReceive incoming calls related to sales inquiries for new and established customers; provide simple pricing and availability, as well as information about our products and distribution services
oRespond to customer inquiries promptly by clarifying desired information; researching, locating, and providing desired information; and providing excellent customer service
oResolve product or service problems by clarifying the customer's complaint and/or issues; determining the cause of the problem; researching and exploring answers and alternative solutions; expediting correction or adjustment; following up to ensure resolution; escalating unresolved problems
oMaintain detailed records of interactions with the customers in an orderly manner
oOther duties, as assigned and requested by supervisor
REQUIRED COGNITIVE AND PSYCHOLOGICAL CHARACTERISTICS:
oBe personable, articulate, and knowledgeable
oAbility to learn skills quickly with a mature and service oriented attitude
oExcellent communication (verbal and written) and organizational skills
oMust have strong computer skills
oAttention to detail and the ability to multi-task and prioritize duties
oSelf-starter, pro-active and able to take initiative
oAbility to work as a team member in a fast-paced environment
oMust be able sit for extended periods of time
REQUIRED CREDENTIALS:
oHigh School diploma or equivalent
oMinimum of 1-2 years of customer service experience is required
oPrior wholesale lumber product experience, a bonus
oMust be computer literate, and proficient in Microsoft Outlook, Word, and Excel
In addition to offering a challenging work environment, we offer a competitive and comprehensive benefits package. Including medical, dental, Company-paid Life and Disability Insurance plans, 401(k), paid holidays, and more!
U.S. Lumber Group LLC. is an equal opportunity employer and a drug-free workplace. All employees are required to submit to a pre-employment drug screening and are subject to random drug and alcohol screenings.
For more information about U.S. Lumber please visit our website, www.uslumber.com
NO AGENCIES OR PHONE CALLS, PLEASE!

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