Customer Service Representative

U.S. LUMBER currently has an opening for an experienced Customer Service Representative to join our team in Clayton, NC.
Please email your resume to USLGjobs @ uslumber.com or you may also fax it to (888) 772-1810.

Essential Functions:
oReceive incoming calls related to sales inquiries for new and established customers; provide simple pricing and availability, as well as information about our products and distribution services
oRespond to customer inquiries promptly by clarifying desired information; researching, locating, and providing desired information; and providing excellent customer service
oResolve product or service problems by clarifying the customer's complaint and/or issues; determining the cause of the problem; researching and exploring answers and alternative solutions; expediting correction or adjustment; following up to ensure resolution; escalating unresolved problems
oMaintain detailed records of interactions with the customers in an orderly manner
oOther duties, as assigned and requested by supervisor
oBe personable, articulate, and knowledgeable
oAbility to learn skills quickly with a mature and service oriented attitude
oExcellent communication (verbal and written) and organizational skills
oMust have strong computer skills
oAttention to detail and the ability to multi-task and prioritize duties
oSelf-starter, pro-active and able to take initiative
oAbility to work as a team member in a fast-paced environment
oMust be able sit for extended periods of time
oHigh School diploma or equivalent
oMinimum of 1-2 years of customer service experience is required
oPrior wholesale lumber product experience, a bonus
oMust be computer literate, and proficient in Microsoft Outlook, Word, and Excel
In addition to offering a challenging work environment, we offer a competitive and comprehensive benefits package. Including medical, dental, Company-paid Life and Disability Insurance plans, 401(k), paid holidays, and more!
U.S. Lumber Group LLC. is an equal opportunity employer and a drug-free workplace. All employees are required to submit to a pre-employment drug screening and are subject to random drug and alcohol screenings.
For more information about U.S. Lumber please visit our website, www.uslumber.com

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